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For instructions, see Install an older version of Adobe Reader on Mac OS. Double-click the.dmg file. (If you don't see the Safari Downloads window, click Finder (User Name) Downloads.). I am on Windows 8 with Premiere Pro CS6 installed. I have a.mov file that won't import into Premiere Pro CS6. Upon import it says 'Unsupported format or damaged file.' The file plays fine in VLC-player, but not in QuickTime and I can't open it with MPEG Steamclip either. The info from VLC-player: Type: Video Codec: Apple ProRes 422 (apcn).

Although Adobe Premiere Pro is an advanced and one of the best video editing programs for professionals, it is not immune to technical glitches.

So if you are facing video playback issue or any of the below problems in the program, read on this post to know the ways to fix the issue.

• Premiere Pro won't play video or showing white/ black screen
• The program won't play video in Timeline
• Video rendering is slow
• Can't Preview videos
• The program shows yellow ‘Media pending' image
• Audio is playing but no video

Figure: Premiere Pro shows ‘Media pending' image. Source: (/community.adobe.com/)

Methods to Fix Video Playback Problems

1. Restart your computer
2. Reset Adobe Premiere Pro
3. Play video in another program/ computer
4. Switch to single display monitor
5. Clear media cache files
6. Update video card driver
7. Change audio hardware settings
8. Change video renderer settings

1. Restart your computer

Restarting computer can fix incomplete updates/ installations, overheating, hardware or video driver glitches. These may be interfering with smooth functioning of Premiere Pro on your computer.

2. Reset Adobe Premiere Pro

Whenever Premiere Pro has a problem in playing video, first try to restart/reset the program. It wipes off the recent directories in the program, without affecting video projects.

However, resetting preferences will remove any customization you had applied to the program, such as brightness of user interface, labels color, length of default transitions, etc.

Steps to reset preferences:

• While launching Premiere Pro, press Alt in Windows OS and press Option in macOS.
• Release the Alt key/ Option key when splash screen appears.

Steps to reset preferences and plug-in cache together

• Hold down Shift-Alt/ Shift-Option while Premiere Pro is starting.
• Release the Shift-Alt or Shift-Option keys when the splash screen appears.

After the reset process, close the program and launch it again. If your recent projects don't appear on the Welcome Screen, it means the preferences were reset. Next, navigate to your video project location and open it to see if the video playback issue is resolved.

3. Play Video in Another Program/ Computer

Ensure the video file you are trying to play in Premiere Pro is not corrupt. Check this by playing it in another program or on different computer. Also see, if other videos are playing in the program or not. If a specific file is not playing, it indicates video corruption.

To fix such corrupt video file, use Stellar Repair for Video. The software fixes all types of corruption issues in videos and make them playable again. It is easy-to-use and available for both Windows and Mac computers.

If the video is playing fine on other programs/ computer, move on to following troubleshooting methods given in this post.

4. Switch to single display monitor

Are you using more than one monitor while working on video projects? Sometimes, unknown technical glitches due to multiple monitor configuration cause video problems in Premiere Pro. Switch to a single display set up and check if the videos are playing fine in the application.

5. Clear media cache files

The cache files of imported video and audio files in Adobe Premiere Pro are stored in Media Cache Files folder on your computer.

When this folder gets too large or has any corrupt file/s, it might be the reason videos won't play in the program. Maschine 2.0 software download mac free. The solution is to delete these cache files.

How to delete media cache files?

Close the program on your computer. Navigate to the below location and delete the files. Next go to Trash (on Mac) or Recycle Bin (on Windows PC) to delete the files permanently.

Mac users can find and delete these files at below location:/Users//Library/Application Support/Adobe/Common

Windows users can delete the media cache files from: UsersAppDataRoamingAdobeCommon

6. Update video card driver

Outdated or corrupt video card drivers won't let videos play properly in Premiere Pro. You can fix videos not playing at all or other display problems by updating the video card (NVidia/Intel HD/AMD) drivers.

Visit the respective manufacturer's website to update video drivers.

Also read: How do I Fix a Video Card Problem?

7. Change audio hardware settings

Although it may seem strange, but change in audio hardware settings do sometimes prevent videos playback. By changing the audio hardware settings, you may able to resolve videos not playing issue.

How to change audio hardware settings?

On Windows PC: In Premiere Pro navigate to Edit > Preferences > Audio Hardware (Windows). You can specify ASIO or MME settings.

On Mac: Go to Preferences > Audio Hardware. Set Device Class to CoreAudio.

Figure: Premiere Pro Audio Hardware settings window on Mac

Now check if the videos are playing in the application or not.

8. Change video renderer settings

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Changing the Video Renderer settings in Premiere Pro can help in smooth video playback in the program. This is a quick fix to any video footage not playing or having slow rendering problem.

How to change the Video Renderer settings?

• In Premiere Pro, navigate to File> Project Settings > General.

Figure: Project Settings window to change Video Rendering and Playback

• Under Renderer, change the setting to Mercury Playback Engine Software Only.
• Now navigate to render the sequence. Go to Sequence> Render In to Out
• Restart the program and then try to play the videos.

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Wrapping up

When your Premiere Pro Won't Play Videos, show error, black/ white screen or have other playback issue, try one of the above troubleshooting methods to fix the problem.

However, if the playback issue is with some specific files only, it may be due to video corruption. To repair a corrupt video you require a specialized tool such as Stellar Repair for Video. The professional software is easy-to-use and fixes video lag, stuttering, flickering, missing sound, and other issues in corrupt video files.

You may try the free trial version of Stellar Repair for Video, before making the purchase decision.

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• Issue: Unable to use assets in Creative Cloud Libraries on launching Premiere Pro.
  Workaround: Follow the steps in this article to work around this issue.
• Issue: Keyboard shortcuts and drag and drop functionality may not work if the panels are undocked, or if the workspace is split across multiple monitors.
  Workaround: Dock panel or reset workspaces. For more information, see this community forum post.
• Issue: Unable to launch Premiere Pro if Trend Micro Internet Security is running on Windows 10 operating systems.
  Workaround: Follow these steps to work around this issue:
  1. Open trend micro, and click device.
  2. Click Configure in security settings.
  3. Click the exception list.
  4. Press + Add.
  5. From the popup box, go to This PC > C: > program files > Adobe > premiere pro 2020 >premiere pro 2020.exe.

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No warning dialog for unlicensed Stock Audio in Adobe Media Encoder.

• Issue: Premiere Pro displays preview artifacts on Program monitor when using Lumetri onsystems using NVIDIA GPUs with newer Studio/Game Ready drivers. The issue has been reported on multiple GPUs and GTX 1080 Ti running on latest Game Ready driver 451.48.

Adobe Premiere Pro Wont Download On Mac Os

Workaround: Upgrade to the NVIDIA studio driver v451.77.

• Issue: Premiere Pro displays green horizontal lines in the Program monitorwith Intel drivers 8280 and 8336.
  

Workaround: Roll back to the older Intel drivers.

Issue: There is unpredictable behavior with Adobe Stock media contained in shared Creative Cloud Libraries. Stock media that has been licensed and shared by a collaborator may not appear as licensed to fellow collaborators, it may appear as media offline, or it may not appear at all in the shared library or sequence when other collaborators open the project and the shared library.

Workaround: Try closing and opening the project, or closing and relaunching Premiere Pro. Xbee software for mac download.

Low-level exception errors in the following areas with GPU-rendering enabled:

• Auto Reframe: Errors occur when using the nested clip option. Auto reframe works fine, so you can simply ignore these errors.
• Legacy Title: To workaround this issue, make sure you use software rendering in File > Project Settings > General.

• From Premiere Pro v 13.1.5 onwards, in rare instances, users are unable to open the Finder when using File Import. This issue is due to Calatina-specific behavior when macOS default security settings have been altered. Please contact tech support for assistance.

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• Issue: On launch, Premiere Pro is blocked by trend micro on Windows 10.
  Workaround: To fix this issue, do the following:
  1. Open trend micro and click Device.
  2. In the security settings, click Configure.
  3. Click Exception list.
  4. Press +add.
  5. From the popup box, go to This PC > C: > program files > Adobe > premiere pro 2020 >premiere pro 2020.exe.

• Issue: Premiere Pro takes a long time to import screen recorded files (OBS files).
  Workaround: Try transcoding the files using a third party app and then import the transcoded files in Premiere Pro.
• Issue: Learning panel can display upper half of workspace as black.
  Workaround: Revert to a saved layout.

• Issue: When trying to edit text in essential graphics, certain Japanese fonts change to Chinese fonts.
  Workaround: Switch to Japanese font manually.
• Issue: Remote desktop access of Premiere Pro and Adobe Media Encoder with Windows 10 version 1903 can hang when focus is changed.
  Workaround: A) Do not use remote desktop OR B) set Remote Desktop Audio preference to 'no audio'. This option results in no audio being heard through the Remote Desktop.
• Issue: Premiere Pro may fail to import or show an importer error on some Windows 10 (build 1809) configurations.
  Workaround: Close and restart the Premiere Pro application. Upgrade to Windows 10 (build 1903) or later. For more information, see Premiere Pro fails to import on certain Windows 10 configurations.
• Issue: Incorrect default position for project panel in 14.0, it opens as a small box in upper left corner of Premiere Pro.
  Workaround: Use 'reset to saved layout', which places the panel correctly. Then to persist the layout, save the project.
• Issue: AJA desktop preview is not drawing properly during capture after updating to Premiere Pro 14.0.
  Workaround: Make sure you update to the latest AJA driver.
• Issue: EDLs created in previous versions of Premiere Pro have incorrect audio levels when those EDLs are imported into Premiere Pro 14.0. EDLs created in Premiere Pro 14.0 are also incorrect.
  Workaround: Use an earlier version of Premiere Pro for import and export of EDLs.
• Issue: Output to second monitor when Disable video output when in the background is unchecked on macOS
  Workaround:
  1. Turn off the second display in the playback preferences, click Ok.
  2. Reopen Playback Preferences and turn the second display back on and click Ok.
  Or move the main Premiere Pro window to partially be on the second screen and then back to the Main screen only.
• UI errors appear if you use obsolete effects with Premiere Pro using Dark mode on macOS. For more information, see UI errors when using obsolete effects in Premiere Pro on macOS Dark Mode.
• Copying Motion Graphics Templates to Creative Cloud Libraries from the Essential Graphics panel fails if there are no video thumbnails present.